Last updated: 7/13/2016
We use your Personal Information only for providing customer service and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this Policy.
Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, and phone number (“Personal Information”).
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics. We receive Log Data when you interact within our Site. In addition, we may use third party services such as Google Analytics that collect, monitor, and analyze this data, which will help us understand and improve our Site, customer service, and marketing to better serve you.
We do share Personal Information with vendors who are performing services for us, such as the vendor providing the server for our email communications, which is given access to user email addresses in order to send emails from us. These email addresses are taken from orders placed, chat details, account creation, web forms, and newsletter sign-ups. These vendors use Personal Information only at our direction and in accordance with this Policy. In general, Personal Information helps us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback, provide technical support, and inform users about promotional offers.
We request information from you on our order form. To buy from us, you must provide contact information (such as name, phone number, and billing/shipping address) and financial information (such as credit card number and expiration date). You may also give us your organization’s information (company name, job title, third party shipper account number). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
We share aggregated demographic information with our partners and advertisers. This is not linked to any Personal Information that can identify any individual person.
We use outside inventory, shipping, and e-commerce companies to process orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
Surveys & Contests
Our Site will occasionally request information through surveys or contests, participation in which is voluntary. Information requested may include contact information and demographic information (such as job title and age level). Contact information will be used to notify the winners and award prizes. Survey information will be used to monitor and improve use and satisfaction of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. We strive to use commercially acceptable means of protection, including sharing information only with reputable vendors, storing information on secure servers, and having all Personal Information password-protected. However, we cannot guarantee its absolute security.
Deactivate Your Account
We would be sad to see you go, but if you would like to deactivate your account, simply email [email protected]. Please include your name and email address associated with your account. You will be notified by email when your account has been deactivated.
We value your continued business and will be happy to answer any questions you may have about the Company or this Policy if you would call us at 804-232-3005, or email [email protected].